How it Works

How to become a wholesale customer and use our trade website to order products quickly and easily, access your account and use your free resources.

We’ve designed this website with ease and efficiency in mind. Read on to discover how to become a wholesale customer, how to access your account if you are already a customer, quick shortcuts to make ordering easier, and more.

Become a customer Account Dashboard
Making an Order Shipping
Subaccounts Free resources

Become a Customer

If you would like to become a trade customer, simply fill in an application form here. Your application will be manually checked by our office staff, and they may contact you for further details before approving your application. By sending an application form you agree to our Terms & Conditions, please click here to read them.

Once your trade customer account has been created, you will receive an email confirming approval with a link to access your account and change your password. You will then be able to log into the website and view wholesale product prices and complete orders. All new trade customers are on a pro forma basis initially, upon completion of your first order you may contact us to discuss a credit account

If you are already a trade customer and would like to access your website account, please contact head office and we will send your website credentials via email.

My Account Dashboard

Access your account dashboard by selecting one of the links in the pop-up menu when you hover over your username in the website header, select My Account in the main menu, or click here.

Your account dashboard is your hub for all information.

account dashboard
account dashboard
Orders

View all pending and previous orders. Click ORDER AGAIN to immediately add all items in that order to a new basket.

Conversations

Contact us via our message dashboard for all your correspondence in one place – no more trawling through emails!

Address

Modify your billing and shipping addresses here, these will change on your account when approved by head office.

Sub Accounts

Create sub accounts for various company locations or different people within your company. More info here.

Account Details

View your account information here.

Log Out

For your security, we recommend you log out when you are not using the site.

Making an Order

You can make an order in the following ways:

Please note: wholesale products are sold in cases, but added to your basket in units. Under every product we list the number of units within a case, and you can only order in those multiples. For example, hand creams are sold in quantities of 6, as there are 6 units in 1 case.

Don’t forget to add free of charge testers and point of sale materials at the end of your order!

Shipping

*Please note this is our busiest time due to Harrogate, Scotland’s Trade Fair and Spring Fair, therefore, please note our current dispatch time is 2 – 3 weeks. Thank you for your patience and continued support. 

You can check the order status in your My Account dashboard.

During peak-times (such as during and the week after trade shows) your order may take a little longer to process, but we will endeavour to get it to you as quickly as possible. 

If you are a pro forma customer we kindly request that you inform us of payment via email, so we can confirm payment has been received and ship your order as soon as possible. 

Subaccounts

Subaccounts are an easy way to give other users the ability to order within the main account, so you can track which user or location has made orders, and add various shipping locations.

Only main account users can add new subaccounts. Click ADD SUBACCOUNT on the subaccounts section of your My Account dashboard, and fill in the sub accounts details. At the bottom of the page you can check permissions for the new subaccount.

Free Resources

We’ve got tons of free resources available to assist you in promoting your English Soap Company products:

If you have any further questions please check our Frequently Asked Questions page, or contact our sales team via Conversations, email or call them on 01435 813849. Happy Shopping!